HELP CENTER

Frequently Asked Questions

Detailed answers about installation process, compatibility, warranty, and maintenance.

Basics & Technology
What is the EHT Kit in simple terms?
It is the "brain" and "heart" of your home in one box. The kit includes a powerful heat pump for heating/cooling and a smart AI controller that manages climate, lighting, and security, saving you money while eliminating the need for fossil fuels.
Does it work in extreme cold (-30°C)?
Yes. Our "Cold Climate" heat pumps are engineered to operate efficiently even at -22°F (-30°C). While such temperatures are rare in most US regions, the system is built with redundancy: a backup electric resistance heater ensures your home stays warm regardless of the weather.
Do I need internet for it to work?
For remote control via the App—yes. But your comfort is secure even without it. The EHT Core processes data locally using "Edge Computing," not in the cloud. Your heating, cooling, and lights will continue to operate seamlessly offline.
Is EHT just a smart thermostat?
No. A smart thermostat controls temperature. EHT coordinates the whole home environment — heating, cooling, ventilation, air quality, lighting, shading, energy use, and system behavior. Instead of one device making simple adjustments, EHT connects multiple systems into one coordinated home platform.
What does the AI actually control?
The AI can coordinate heating, cooling, ventilation, air quality, lighting, shading, energy usage, and system timing. Its goal is to keep the home comfortable while reducing waste. It uses sensor data, user preferences, weather conditions, and real-time home behavior to decide when each system should operate.
Can I still control the system manually?
Yes. EHT is designed to automate the home, not take control away from the homeowner. You can still adjust temperature, modes, lighting, and comfort preferences manually. The AI simply reduces the need for constant daily adjustments.
Does EHT use experimental hardware?
No. EHT is built around proven market-available equipment such as heat pumps, sensors, ventilation systems, solar components, and control hardware. The innovation is in how these systems are selected, connected, configured, and coordinated through the EHT control platform.
What happens if the AI controller stops working?
The home is designed with safety and fallback operation in mind. Critical systems such as heating, cooling, and ventilation can continue operating through backup modes or local equipment controls. The AI improves performance, but the home should not become unusable if one control layer needs service.
Does EHT require solar panels?
No, but solar can significantly improve performance and savings. EHT can work as a smart electrification and comfort system without solar, but the strongest results usually come when solar generation, thermal storage, and intelligent load management work together.
What kind of data does EHT monitor?
EHT can monitor temperature, humidity, CO₂, air quality, occupancy, energy use, equipment status, and other system conditions. This data helps the system understand how the home behaves and how to maintain comfort with less energy waste.
Is EHT suitable only for new homes?
No. EHT is designed for both new construction and existing homes. In new construction, the system can be integrated from the design stage. In existing homes, EHT can be applied as a retrofit upgrade, depending on the condition of the home and its mechanical systems.
Installation & Compatibility
Do I need to replace my old radiators?
In 95% of cases—no. Our High-Temperature Heat Pump delivers water up to 167°F (75°C), making it fully compatible with existing baseboards and cast-iron radiators. No need to rip up floors or perform invasive renovations.
How long does installation take?
Typical installation takes 1-3 days, depending on the complexity of removing your old equipment. Work is mostly confined to the utility room and outside, so you don't need to move out.
What types of homes can use EHT?
EHT can be adapted for many single-family homes, ADUs, and small residential buildings. The best configuration depends on the home’s size, insulation, electrical capacity, heating system, roof condition, and the homeowner’s goals.
Do I need to renovate my whole house?
Usually, no. EHT is not a cosmetic renovation. Most of the work focuses on mechanical systems, controls, sensors, energy equipment, and system integration. Some homes may need electrical, insulation, or equipment upgrades, but the goal is to avoid unnecessary demolition.
Does EHT work with older homes?
Yes. Older homes are one of the main use cases for EHT because they often have outdated heating, poor control logic, and higher energy waste. Before installation, EHT evaluates the home to determine which upgrades are needed for reliable performance.
Do I need a 200-amp electrical panel?
Not always. Some homes may already have enough electrical capacity, while others may need a panel upgrade or load-management strategy. EHT evaluates electrical capacity during the audit so the system can be designed safely and realistically.
Can EHT work without existing ductwork?
Yes, depending on the package and home layout. Some EHT configurations can use hydronic heating, fan coils, radiant systems, or other distribution methods. If ductwork is not available or not ideal, the system can be designed around other efficient comfort strategies.
Can EHT be installed in phases?
In many cases, yes. A homeowner may start with core electrification, controls, and monitoring, then add solar, thermal storage, shading, or advanced automation later. The phased approach depends on the home and the selected package.
Who installs the EHT system?
EHT is designed to work with licensed professionals, including HVAC contractors, electricians, plumbers, and solar installers. EHT provides the system design, configuration logic, integration requirements, and commissioning process to make the installation work as one coordinated system.
What happens during the home audit?
The audit helps determine what your home needs. EHT reviews the existing heating system, electrical panel, insulation, roof and solar potential, ventilation, comfort issues, and energy goals. After that, EHT can recommend the right package and identify any required upgrades.
Money & Savings
Are there tax credits or rebates?
Absolutely. The EHT Kit is designed to qualify for major federal incentives (like the IRA tax credits up to $2,000) and local state rebates (potentially up to $8,000 depending on income).
What is the ROI (Return on Investment)?
On average, the system pays for itself in 5-7 years through fuel savings and reduced maintenance costs compared to oil or gas boilers.
Will EHT eliminate my utility bill completely?
Not in every case. EHT is designed to reduce waste and lower energy costs, but the final bill depends on climate, utility rates, insulation, solar production, household behavior, and local net-metering rules. Some homes may approach near-zero heating and cooling costs, while others will see partial savings.
What affects my final savings?
The biggest factors are your current fuel type, energy prices, home insulation, roof solar potential, heating load, equipment efficiency, and how much energy your household uses. Homes currently using oil, propane, or inefficient electric heat may see stronger savings.
Does EHT save money only on heating and cooling?
No. Heating and cooling are usually the biggest opportunities, but EHT can also reduce waste from ventilation, hot water timing, lighting, shading, and energy load management. The value comes from coordinating the home as one system instead of optimizing one device at a time.
Why does coordination matter for savings?
Because a home wastes energy when systems work independently. For example, heating may run while a room is empty, ventilation may operate at the wrong time, or solar power may not be used when it is most valuable. EHT helps the home make better decisions across all systems.
Is the cheapest package enough?
For some homes, yes. The Core package is designed to deliver the most important efficiency and control improvements without unnecessary luxury features. Larger homes, homes with higher comfort expectations, or homes targeting deeper energy independence may benefit from Plus or Premium packages.
Are there additional costs beyond the package price?
There can be. The final cost may change if the home needs electrical upgrades, structural work, insulation improvements, roof preparation, utility interconnection, permitting, or custom installation work. That is why the audit is important before giving a final project price.
Can EHT increase home value?
It may. A home with lower operating costs, modern electrified systems, solar readiness, better air quality, and smart automation can be more attractive to buyers. The exact value impact depends on the local market, home condition, appraisal approach, and buyer demand.
Is EHT more about savings or long-term value?
Both. Monthly savings are important, but EHT is also designed to modernize the home itself. The system can improve comfort, reduce fossil fuel dependence, support healthier indoor air, and make the home more future-ready as energy standards and buyer expectations change.
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